Refund Policy

We want you to be completely satisfied with your purchase from Cursr. Every paid feature can be tested at no cost before you buy, so we expect you to confirm Cursr works the way you need it to on your own setup before committing. If for any reason you are still not satisfied, we offer a refund policy as follows:

1. Free Trials Available Before Purchase - Cursr includes an in-app trial mode that can be started at any time, lasting 20 minutes from v1.7.4-prerelease.2 onwards and 5 minutes in earlier versions, and a 7-day full trial license that any account holder can claim or request from their account page. Both give access to all paid features. Trials are provided so you can confirm that Cursr performs as expected on your hardware, operating system and network before purchasing. You are responsible for doing so.
2. Unused License 14-Day Money Back Guarantee - You have 14 days from the date of purchase to request a full refund without the need for any explanation if you have not used purchased licenses in-app or downloaded them for offline use.
3. Refunds Beyond 14 Days or for Used Licenses - After the initial 14-day period or if license has been used in-app or downloaded manually from the site, refund requests will require an explanation. Each case will be reviewed individually to assess eligibility for a partial or full refund.
4. Issues Testable During the Free Trial - Where a refund is requested on the basis that Cursr does not work as expected, we will assess whether the issue could reasonably have been identified using the trial mode or the 7-day trial license. Where it could have been, the request will normally be declined. Where you can demonstrate that the issue could not reasonably have surfaced within that period, a full or partial refund may be granted at our discretion. Not having found the time to use an available trial is not, by itself, grounds for a refund.
5. Trial Extensions - If 7 days is not sufficient to test the specific behavior you depend on, you may request an extension before purchasing by requesting a custom trial from your account page. Reasonable requests are granted. Because extensions are available on request, a refund will not normally be issued on the basis that the trial period was too short.
6. Trial Availability - Trials are provided for evaluation prior to a purchase decision, not as a means of using Cursr free of charge on an ongoing basis. As set out in the EULA, we may refuse, revoke or limit trial access at our discretion where abuse is suspected. A refusal or revocation does not entitle you to a refund and does not limit our discretion under this policy, though we may take into account that a trial was unavailable to you when assessing a request.
7. Refund Processing Time - We strive to process all refund requests promptly. Refunds are typically processed within 5 working days from the date of request. If you haven't received a response within this time frame, please feel free to send a follow-up request.
8. Fair Use Basis - Please note that refunds beyond initial 14 days and for used licenses are granted on a fair use basis and they may be subject to partial refunds or rejection, especially if requests are excessive or suspected to violate EULA or T&C.
9. Refund Method - We can only issue a refund to the payment method used in the original purchase (within 5-10 working days from approval) or refund to your Cursr balance for future purchases (instantly after approval).

Your Statutory Rights

Nothing in this policy limits any right you hold under the consumer protection law of your country, and where such a law grants you a right that conflicts with this policy, that law prevails. You should be aware that in the United Kingdom, the European Union and a number of other jurisdictions, the statutory right to cancel a purchase of digital content no longer applies once you have accessed or downloaded that content, having agreed at checkout to immediate access. Where that is the case, refunds for used or downloaded licenses are granted under this policy at our discretion rather than as an entitlement. If any part of this policy is found unenforceable in your jurisdiction, the remainder continues to apply.

Initiating a Refund Request

To begin the refund process, please send an email to [email protected] with the subject line 'Refund Request'. Where your request relates to Cursr not working as expected, please describe the issue and why it could not have been identified during a free trial.

Revisions to Refund Policy

All information provided is subject to change without notice. Bitgapp may, at any time, and at its sole discretion update the Refund Policy without any notice to the user. We'll let user know by revising the 'Last Updated' date at the top of the Refund Policy that's available on our website.

The Refund Policy revision available on our website on the date of purchase shall be applicable. The copy of the EULA distributed with the Software may not reflect the current Refund Policy, and it is your responsibility to consult the version published here before purchasing. If the 'Last Updated' date above is later than your purchase date, you may request a copy of the version in effect on the date of your purchase by emailing [email protected].

If you have an unresolved concern that we have not addressed satisfactorily, please feel free to contact us at [email protected]