Refund Policy

Last Updated: 10 October 2023

We want you to be completely satisfied with your purchase from Cursr. If for any reason you are not, we offer a refund policy as follows:

  1. 14-Day Money Back Guarantee - No Questions Asked - You have 14 days from the date of purchase to request a refund without the need for any explanation. During this period, you are entitled to a full refund.
  2. Refunds Beyond 14 Days - After the initial 14-day period, refund requests will require an explanation if license was downloaded manually or activated by the Cursr app. Each case will be reviewed individually to assess eligibility for a refund.
  3. Refund Processing Time - We strive to process all refund requests promptly. Refunds are typically processed within 5 working days from the date of approval. If you haven't received a response within this time frame, please feel free to send a follow-up request.
  4. Fair Use Basis - Please note that refunds beyond initial 14 days are granted on a fair use basis and they may be subject to partial refunds or rejection if requests are excessive or suspected to violate EULA or T&C.
  5. Refund Method - We can only issue a refund to the payment method used in the original purchase.

Initiating a Refund Request

To begin the refund process, please send an email to [email protected] with the subject line 'Refund Request'.

Revisions to Refund Policy

All information provided is subject to change without notice. Bitgapp may, at any time, and at its sole discretion update the Refund Policy without any notice to the user. We’ll let user know by revising the 'Last Updated' date at the top of the Refund Policy that’s available on our website.

The Refund Policy revision available on our website on the date of purchase shall be applicable.

If you have an unresolved concern that we have not addressed satisfactorily, please feel free to contact us at [email protected]

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